Frequently Asked Questions
Everything you need to know about shopping with Hay Box.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Please use our online portal to generate a prepaid return label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section.
Are your materials sustainably sourced?
At Hay Box, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable linen blends.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.